FAQs

Shipping & Delivery

How soon will my order reach me?

Thank you for your order !! We get so exited when you order from us that process your orders within 24        hours and ship them via our trusted logistic partners. Any order placed is shipped within 2-3 business days.

Is there an additional cost for shipping?

Yes, Orders Below INR 799/- have a flat shipping fee of INR 100/-. In case there is a free shipping offer  going on, it will be mentioned when you place the order. Items like "Plant Pots" have a shipping of INR 150/-.

How do I know if my order was placed successfully?

Once you successfully place your order, you will receive a confirmation email & SMS/WhatsApp with details of your order and your order ID.

You’ll receive another email & SMS/ WhatsApp once your order is shipped out. All you have to do then is, sit back, relax, and wait for your pawsome product(s) to arrive!

How do I check the status of my order?

To find out when your order is arriving, you need to first log in to your account.

Click on My Orders to see the status of your current order (as well as your order history). You can also simply click on the product from the Order ID to check your order status.

After your order has been successfully placed, you will immediately receive a confirmation and order details via email and SMS. Once your products have been shipped, you will be notified again via email, SMS and WhatsApp.

In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end- with reasons and the revised shipping and delivery timelines.

If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at henlo@thepawcorner.in, we will see what we can do to help.

I wish to add few more products in my order. Will it be possible?

Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.

What should I do if my payment fails?

In case there is a failure in payment, please retry and keep the following things in mind:

Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.

If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at henlo@thepawcorner.in

When will my products on pre-order be shipped?

We ship pre-order products on the date given in the product description, as far as possible. However, there may be a slight delay in shipping in case of an unforeseen surge in demand or any similar issue. Rest assured, our customer experience team will keep you updated on the status of your order.

In case I return the products, will the COD/Shipping/Gifting charges be credited back?

No. These are charges applicable each time an order is placed and are non-refundable.